FAQ

Why should I create an account on viralpresent vendor?

As a vendor customer, you get access to more than 100 million products with ‘vendor offers’ on such products. A ‘vendor offer’ means you will get a GST invoice, allowing you to take tax credit. Further, you will also get vendor price and quantity discounts on many of these products. You will be able to enjoy the convenience of placing orders and getting those delivered to your doorstep in a timely fashion.

How do I become a vendor customer?

To become a business customer, please go to https://www.viralpresent.com/ login and register for a new vendor account. You can also convert your existing personal account on viralpresent .in to a business account. After successful verification of your business credentials, you will be able to login in as a business customer and start buying.

Once I have registered my business account, can I immediately start purchasing for business eligible products?

No, you cannot immediately purchase business eligible products. Once you have registered with us, we will review your application and verify your business account. This process may take a maximum of 2 business days. On successful account verification, you will then be able to view the business selection and place order for them.

What is your Return Policy?

You will have 3 days from receipt of the goods to report damaged/defective/wrongly shipped products. You will be able to schedule a return from the Online Returns Center if accessed within the return window period (3 days). If your return is pending authorization and you do not receive a response from the seller for your return request within 3 days, you may submit an A-to-Z Guarantee claim. Please note that some products cannot be returned and are marked on the product detail page. View the list of non-returnable items.

What business specific details will be listed on the GST invoice?

If you have placed a business order, the invoice will additionally have the business name, GST (if applicable) and/ or the PO number (if provided during ordering).

What are the available delivery speeds and delivery charges?

The delivery speeds available are between 2-4 business days or 4-7 business days or 5-14 business days. The delivery charges vary from seller-to-seller and are displayed on the product detail page and checkout pages. Sellers also usually display their delivery charges on their profile page.

Is there any minimum order quantity or value on purchases made on viralpresent vendor?

No, as of now, there is no minimum order quantity or value restriction currently on viralpresent vendor.

Can I de-register my account?

Yes, you can revert your account to personal account. Please contact us to help you through the process.

How do I change/update the information in my vendor account?

You will need to contact us to have your details updated/modified.

Can a Mobile Only Account, be converted to a business account?

Yes, Mobile Only Account can be converted to business account. However you will be required to add an email address in order to complete the registration. Once the account is verified, you can either use your phone number or email address to login.